How it works:
Deploying to an already-muted employee: If the employee is already muted when you deploy the training, you'll see a Send Anyway prompt. Confirming this sends the one initial text, but reminders stay muted.
Muting mid-cycle: You can mute an employee at any point during the active 10-day window. This stops any remaining reminder texts from being sent for the rest of that period.
Mute settings apply only to the specific training and employee combination — not to other trainings assigned to that employee, or to other employees assigned to the same training.
By default, employees who haven't completed an assigned training receive automatic reminder texts over a 10-day period. Muting is useful if you've already followed up with the employee another way, or if you simply don't want reminders going out for a particular assignment.
If an employee doesn't need repeated reminders about an assigned training, you can mute the reminder texts for that specific training assignment.
On the left hand side of your screen, click Certification and then Trainings.
Select the training that you want to manage from the Trainings page
From the Training page select the three dots on the right hand side, and then select Enroll/Enrolled
From the left side menu select Enrolled.
Navigate to the employee that you would like to mute notifications for and click Mute.
If the training has already been deployed, the Mute button will appear beside the SMS
Once the notifications have been muted the option will change to Muted
